1. What products does MOVIQ offer?
MOVIQ currently offers iPhone 11 and selected high-end Android smartphones. More models will be added in the future.

2. How does the installment plan work?
You can choose a payment package that fits your budget. Simply complete the registration process, provide the required documents, and once approved, your device will be delivered with an easy monthly payment plan.

3. Do I need a credit card?
No, a credit card is not required. We accept Cash on Delivery (COD) and other flexible payment methods.

4. What documents are required for registration?
Valid ID (front & back), proof of address (Water/Electricity Bill), personal details (ID No., Gender, Career), details of mortgaged equipment (if applicable)

5. How does the trade-in process work?
You can exchange your old device to reduce the cost of your new purchase. The value will depend on the condition, brand, and model of your old device.

6. How long does approval take?
Most applications are processed within 1–3 working days after submission of complete documents.

7. What is MDM and Device Lock ID?
MDM (Mobile Device Management) ensures that the device remains secure during the installment period. Customers are required to download MDM steps and provide a Device Lock ID before receiving the product.

8. Can I upgrade my device later?
Yes, you may apply for an upgrade or trade-in after fulfilling part of your installment plan, subject to approval.

9. What if I miss an installment payment?
Late payments may result in additional charges or temporary device restrictions through MDM until payment is made.

10. Where can I get support?
You can reach us via support@moviq.asia or our hotline for any questions about your order or installment plan.